Forward-deployed observability
Firetiger delivers agentic software operations at scale.
Our agents work 24 hours a day to ensure your most important customers get what they pay for.
Why teams choose Firetiger
Firetiger finds + fixes customer problems
Agentic technical account managers know when your best customers are struggling — before they tell you.
Traditional monitoring tools look at medians or overall system health. Firetiger's data lake allows our agents to look at specific signals that will make a difference to your customers.
Firetiger watches quality and service levels
Monitoring agents are always on the ball, making sure your team is on top of usage, issues, and value delivered.
Traditional tools only catch yesterday’s mistakes. Firetiger’s agents discover emergent issues you didn’t think to monitor. No alert fatigue and no missed opportunities to protect your business.
Firetiger manages your releases
Agentic release managers allow you to push to production with confidence, knowing that tireless agents are veryifying every change.
Make production changes with confidence. Every release and infrastructure change has an agent riding shotgun with it, making sure your changes don't have unintended consequences.
A different way to see
Legacy tools watch servers.
Firetiger watches customer outcomes.
Track objectives, not symptoms
Old tools ask you to monitor CPU spikes, error logs, or server health. Firetiger asks a simpler, more powerful question: "Are your most important customers getting what they expect?"
Create operational excellence, not just alerts
Instead of sending you cryptic notifications at 3am, Firetiger agents investigate problems, propose solutions, and write actionable root-cause reports, all before you or your customers are paged.
The scenario that happens every morning
"This morning someone logged into our service and realized that [important customer] had seen 6,000 errors. We had no idea."
Sound familiar? Here's why traditional observability fails when you need it most:
Your most important customer is invisible in the averages
When you stack diverse customer experiences together, the math lies to you. Your dashboards stay green while your biggest customer is having the worst day of their life. Your most valuable customers are usually doing the most complex things with your product — which means they're often in that 0.1% of requests that are failing.
Until your CEO taps you on the shoulder
"Why is Goldman Sachs complaining right now?" Your CEO is at your desk. Your dashboards are green. Your monitoring is silent. But your most important customer is furious, and you're about to spend the next four hours playing detective.
Find hidden problems before they find you
Existing tools only catch yesterday's problems. That new release works fine in aggregate, but breaks in subtle ways for specific customer segments. You need high-cardinality monitoring, but traditional tools make it impossibly expensive.
Software complexity has exploded. Customer expectations are higher than ever. Advances in data engineering and AI now make it possible to monitor what matters — every customer, every release, every region — without breaking the bank.
The how
How Firetiger keeps your customers happy
1
Stream your data and connect your codebase
Connect Firetiger to logs, metrics, traces, and events. Firetiger supports OpenTelemetry, Vector, Cloudwatch, and many other common sources of event information, collecting it in an Apache Iceberg data lake.
2
Define success
Tell Firetiger what a “good day” looks like: happy customers, healthy releases, reliable outcomes. Firetiger agents learn your objectives — not just your error codes.
3
Agents watch, learn & act
Firetiger’s AI agents monitor every customer, every release, every region at once. When something slips, they investigate the root cause and either alert you, your CSM, or suggest a fix.